Total Sent
3
100% delivered
Response Rate
100%
3 reviews logged
Average Rating
4 ★
Across all platforms
Positive
2
4-5 star satisfaction
Negative
1
1-2 star alerts
Action Needed
1
Open follow-up tickets
Rating Distribution
3 total responses5
2 (67%)
4
0 (0%)
3
0 (0%)
2
1 (33%)
1
0 (0%)
Google Review LinkView Public Page
Channel Response Rates
Live MetricsSMS Direct50% conversion
2 dispatches1 surveys completed
Email Invitations100% conversion
1 dispatches1 surveys completed
WhatsApp Business0% conversion
1 dispatches0 surveys completed
Auto-Pilot Dispatch
ACTIVEWhen a technician completes a work order, an automated review survey is dispatched via sms with a 24 hour grace delay.
Field Technician Quality Scorecard
Client satisfaction and review generation metrics per service specialist.
Leo Martinez
5Jobs Completed:2
Review Responses:1 / 2 (50%)
Positive / Negative:1 / 0
Sam Ortiz
5Jobs Completed:1
Review Responses:1 / 1 (100%)
Positive / Negative:1 / 0
Marcus Vance & Leo Martinez
5Jobs Completed:1
Review Responses:0 / 0 (0%)
Positive / Negative:0 / 0
Carlos Rodriguez
2Jobs Completed:1
Review Responses:1 / 1 (100%)
Positive / Negative:0 / 1
Customer Feedback & Management Escalation Feed
Real-time feedback collected directly from completed work orders.
Filter:
5 ★
Marcus VanceCLOSED
Commercial Air Handling Unit Fan Motor Replacement• Tech: Leo Martinez• Channel: sms
"Leo was fantastic! Diagnosed the blower motor vibration in 15 minutes, replaced the bearings and capacitor, and our server room AC is whisper quiet again. Outstanding work!"
5 ★
Elena RostovaCLOSED
Server Room Dual Split AC Emergency Repair & Tuning• Tech: Sam Ortiz• Channel: email
"Emergency response within 45 minutes on a Sunday night saved our server room from overheating. Professional, thorough diagnostic and clean installation."
2 ★
David MillerACTION NEEDED
Warehouse Unit Diagnostic• Tech: Carlos Rodriguez• Channel: web
"The technician arrived 45 minutes late and did not have the replacement contactor in the service truck. Had to wait for a warehouse parts run."
Management call needed to offer complimentary preventative check.Assigned: Jane Doe (Operations Manager)